Order Fulfillment is the complete process of receiving, processing, and delivering orders to customers. Key stages include:
- Order Receipt: Receiving order details from customers via an online platform or manually.
- Order Processing: Verifying order details, checking inventory availability, and preparing an invoice.
- Picking: Locating and retrieving products from inventory.
- Packing: Safely packaging products to prevent damage during transit.
- Shipping: Arranging shipment through carriers, generating shipping labels, and dispatching the package.
- Tracking: Providing customers with tracking information to monitor their order’s progress.
- Delivery: Ensuring the order reaches the customer within the promised timeframe.
- Returns Handling: Managing product returns, exchanges, and refunds efficiently.
Effective order fulfillment enhances customer satisfaction by ensuring accuracy, speed, and reliability in the delivery process.
