Terms of Service

1. Who we are and what these terms cover

Wholesale Managers ("the Platform", "we", "us") operates a business-to-business marketplace at wholesalemanagers.com where companies list, discover, and order wholesale goods. These Terms of Service govern your use of the Platform, including browsing, listing products, placing orders, accepting or rejecting orders, and messaging other members. By creating an account, placing an order, or accepting an order, you agree to these terms.

2. The Platform is a venue, not a party

The Platform connects independent buyers and sellers. We are not a party to any transaction concluded between members. We do not own, stock, inspect, ship, or insure any goods listed on the Platform, and we do not handle payments between buyers and sellers.

Every order placed through the Platform, whether pending, accepted, or completed, constitutes an agreement solely between the buyer and the seller. The Platform's role ends when it has passed the order and the seller's decision between the parties.

2a. Acting for a company

When you select or enter a company as your employer on the Platform, you certify that you genuinely work at that company and that you are authorised to act and enter into transactions on its behalf, including placing and accepting orders, negotiating prices, and communicating with other members in the company's name. Misrepresenting your affiliation with a company is a serious breach of these terms and may lead to immediate removal of your account.

The Platform verifies affiliations on a best-effort basis through a multi-step process (for example work email domain checks, colleague confirmation, and manual review by our team). However, we have no means of verifying any affiliation with complete certainty, and completing our verification steps does not mean we vouch for a member, their identity, their authority, or their company. A verified affiliation is not an endorsement, recommendation, or guarantee of any kind.

You engage in transactions and communications with other members entirely at your own risk and responsibility. It is up to you to satisfy yourself that the person you are dealing with is who they say they are and is authorised to act for the company they claim, before you rely on it (see also section 5, Due diligence). Companies who believe a member is misrepresenting an affiliation can use the Report function on the member's profile or contact us directly.

3. Orders

Placing an order through the Platform is a purchase request, not a binding contract. A seller may accept or reject any order at their sole discretion, and may propose alternative terms. An accepted order forms an agreement directly between the buyer and the seller on the terms they subsequently agree between themselves.

After acceptance, the seller is expected to contact the buyer directly to arrange payment, picking and packing, shipping, delivery, and the allocation of related costs and timelines. The Platform does not guarantee that any seller will respond, accept, or deliver, or that any buyer will pay.

4. Payments happen outside the Platform

The Platform does not process, hold, or transfer payments for goods. All payments are arranged and executed directly between buyer and seller using whatever method they agree. We strongly recommend agreeing payment terms in writing before any money or goods change hands.

5. Due diligence is your responsibility

Before entering into a transaction, making a payment, extending credit, or shipping goods, each party must carry out its own due diligence on the other party. This includes, where appropriate, verifying company registration, trading history, references, and creditworthiness. Verification badges and verified affiliations on the Platform indicate only that our own verification steps were completed; they are not an endorsement, credit assessment, or guarantee of any member.

6. No responsibility for members' actions

To the fullest extent permitted by law, the Platform bears no responsibility or liability for the acts or omissions of any buyer or seller, including, without limitation:

• non-payment, late payment, or payment disputes;
• non-delivery, late delivery, or loss or damage of goods in transit;
• the quality, safety, legality, or authenticity of listed goods;
• the accuracy of listings, prices, stock levels, or company information provided by members;
• a seller rejecting or ignoring an order, or a buyer cancelling one.

Any dispute arising from a transaction must be resolved between the buyer and the seller directly.

7. Listings, uploads, and other member content

Much of the content on the Platform is submitted by members: company profiles and descriptions, logos, profile photos, product listings, prices and stock information, buy requests, news submissions, and messages. We host this content on behalf of the member who submitted it; we do not create it, and we do not review or pre-screen it before it appears.

By uploading or submitting content you warrant that you own it or hold all rights, licences, and permissions needed to use and publish it, including any trademarks, logos, photographs, and text it contains, and you grant us a non-exclusive, worldwide, royalty-free licence to host, display, reproduce, and distribute it for the purpose of operating and promoting the Platform.

The member who submitted content is solely responsible for it, including its accuracy, legality, and its compliance with intellectual property rights. If a third party brings a claim against us arising from content you submitted, including a copyright or trademark infringement claim, you agree to indemnify us and hold us harmless against that claim and the reasonable costs of dealing with it.

We may remove or edit content, reject products, or suspend accounts that breach these terms or applicable law. For quality and safety purposes, platform administrators may receive copies of order-related notifications and messages.

7a. Copyright complaints (notice and takedown)

We respect intellectual property rights and expect members to do the same. If you believe content on the Platform infringes a copyright or trademark you own or represent, send us a notice via the contact page including:

• identification of the work or mark you say is infringed;
• the URL(s) on the Platform where the infringing content appears;
• your name, company, and contact details, and whether you are the rights holder or act for them;
• a statement, made in good faith, that the use is not authorised by the rights holder, their agent, or the law.

On receipt of a valid notice we will promptly remove or disable access to the content while we look into it, and we may pass your notice to the member who uploaded it so they can respond. Accounts that repeatedly infringe the rights of others will be terminated. Knowingly sending a false infringement notice may make you liable for the damage it causes.

8. Membership and fees

Listing and selling are free. Access to wholesale supplier lists, wholesale prices, and ordering requires an active Pro membership, billed through our payment provider. Membership fees are for access to the Platform's features and are not commissions on, or guarantees of, any transaction.

8a. Renewal, cancellation, and no refunds

Pro membership renews automatically at the end of each billing period, monthly or annual, until you cancel. Renewals are charged to your saved payment method. You are responsible for cancelling before a renewal date if you do not want the membership to renew.

You can cancel at any time from the membership page while logged in; for security reasons, an email or phone call is not sufficient to cancel. After cancelling you keep full Pro access until the end of the period you have already paid for.

Membership fees are not refundable. Pro membership is a digital service delivered in full the moment access is granted, and no part of it is returned to us when you stop using it. If you cancel during a subscription term, or your account is terminated for breach of these terms (section 9), you will not be refunded in whole or in part.

9. Acceptable use and zero tolerance

You agree not to misuse the Platform. We operate a zero-tolerance policy towards:

• Counterfeit, replica, or otherwise inauthentic goods, and goods the seller has no legal right to sell;
• content or products that infringe copyright, trademarks, or other intellectual property rights (see sections 7 and 7a);
• spam, including unsolicited bulk messaging, fake or manipulative listings and buy requests, and repeated unwanted contact;
• false or misleading company, affiliation, listing, price, or stock information (see section 2a);
• fraud, phishing, or any other unlawful activity, and attempts to circumvent membership gating or verification.

Breach of this section may lead to immediate removal of the offending content and suspension or termination of your account, and of your company's presence on the Platform. Where an account is terminated for breach, any active Pro membership is revoked without refund of fees already paid (see section 8a, no refunds).

10. Limitation of liability

To the maximum extent permitted by law, the Platform's total liability to any member for any claim arising out of or in connection with the Platform shall not exceed the membership fees paid by that member in the twelve months preceding the claim. Nothing in these terms excludes liability that cannot be excluded by law.

11. Changes to these terms

We may update these terms from time to time. Material changes will be announced on the Platform, and continued use after the effective date constitutes acceptance of the updated terms.

12. Contact

Questions about these terms? Contact us.